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LogMeIn, Inc.

LogMeIn, Inc.

Over 100 million users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of computers, servers, smartphones and other connected devices. Our award-winning solutions are easy to try, buy and deploy from any web browser with an Internet connection.

Founded in 2003, LogMeIn's world headquarters are located just outside Boston, Massachusetts, with European headquarters in Amsterdam, the Netherlands, Asia Pacific headquarters in Sydney, Australia, and development centers in Budapest and Szeged, Hungary.

Our passion: Delighting customers and users of our technology
Our mission: Maximize mobility, connectivity and business productivityr
Our vision: Worldwide connectivity for mobile work and life styles

Whether you require personal or business remote access, remote support or remote administration, we have a product designed specifically to meet your needs.
Company URL:   |   Address: 500 Unicorn Park Drive, Woburn, MA 01801
Product Description
Last Updated: 01/27/12

LogMeIn Rescue is the complete on-demand remote support solution. With Rescue, support technicians have permission-based access to support remote PCs, Macs and mobile devices without pre-installing software.

Rescue supports Internet-enabled devices across the most common technology platforms, allows helpdesk technicians and managers to deliver a satisfying customer experience and makes it easy to service more end-users in less time, without increasing resources.

Increase first-call resolution
Decrease average call-handle times
Reduce costly device returns

Meet the demands of the next-generation helpdesk with LogMeIn Rescue.
Categories: » Device Management    » Software as a Service   
» Request More Information
Contact: Marketing
Phone: (888) 246-6101
White Papers
5 Hidden Costs of Using Outdated Tools for Remote Support

By LogMeIn, Inc.

Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management functionality may be imposing on your business?

Copy and paste the link below for a Free Trial:

Document: View PDF
Best Practices Emerging for Mobile Device Support in the Enterprise

By LogMeIn, Inc.

As users bring their own smartphones and tablets to work, savvy IT professionals seek to embrace the consumerization of IT. Emerging best practices suggest a best of breed solution can centralize help desk services for all devices, and make deliver of support quick and simple. Read this paper to learn now.

Document: View PDF
Case Studies
A Better Customer Experience with Integrated Remote Support

By LogMeIn, Inc.

Discover how Sling Media integrates its remote support solution with web-based chat to receive inbound customer support requests and resolve configuration issues with customer devices quickly and easily.

Copy and paste this link for your free trial:

Document: View PDF
Sony Delivers a Premium Product With a Premium Support Experience

By LogMeIn, Inc.

When Sony’s eSupport group searched for a remote support solution to be used by over 1,000 technicians, they evaluated several options. LogMeIn Rescure was selected for its usability, reliability of remote connections, control of support agents and security. Results have been increased customer satisfaction scores and reduced support call times. Read about the experience here.

Document: View PDF
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