By Dave Wright 07/01/16
Successful companies share a maniacal focus on ensuring they provide excellent experiences for their customers. They use the latest technologies such as cloud computing, automation, and big data analytics tools to help build satisfaction and loyalty. As a result, consumers can shop, book travel, manage their finances, and run virtually every other aspect of their lives with a few mouse clicks or taps on a mobile device. But that experience disappears when they get to work.
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